Front Line Manager Skills

£35.00

This course is designed for employees who are developing into a management or supervisory position.

The course starts by delving into the various roles that a front line manager is accountable for. You will explore how effective managers balance these responsibilities to create a productive work environment.

The course goes in depth about the potential challenges that may arise when transitioning into a management position. Providing insight into overcoming common obstacles and
adapting to new responsibilities with confidence. You will explore the importance of planning and organization in management and will cover techniques to effectively manage time and resources, ensuring that projects are completed efficiently and goals are met successfully.

You will learn about the skills involved in questioning, listening, and leadership. These skills are crucial for effective communication and team management, allowing managers to lead
their teams with clarity and empathy.  You will also learn strategies for effective problem-solving and conflict resolution are explained. This course will provide tools to address and resolve conflicts in a constructive way.

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Guided Learning Hours

Approximately 50 minutes are required for this course.

Form of Assessment

A short test concludes each module. A passmark of 70% for each module is required to successfully pass the course.

Syllabus

  • Manager Roles and Accountabilities
  • Managing and the Step Up into Management
  • Planning and Organisation
  • Questioning, Listening and Leadership
  • Problem Solving and Conflict Resolution