Guest Service


The syllabus aims to enable candidates to understand the required skills and knowledge needed to work as a professional in Guest Service.  Candidates will learn about:

  • How to provide excellent guest service
  • How to create the right impression
  • How to communicate successfully with guests
  • The process for dealing with guest complaints
  • The principles for working well in a team


Funding may be available - Contact us

Funding Enquiry

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Form of Assessment

A short test concludes the learning. A passmark of 80% is required to successfully pass the course.


  • Fashioning Service Excellence
  • Looking to Impress
  • Overcoming Obstacles
  • Working Together