Form of Assessment
A short test concludes the learning. A passmark of 80% is required to successfully pass the course.
Syllabus
- Fashioning Service Excellence
- Looking to Impress
- Overcoming Obstacles
- Working Together
Guest Service
£25.00
The syllabus aims to enable candidates to understand the required skills and knowledge needed to work as a professional in Guest Service. Candidates will learn about:
- How to provide excellent guest service
- How to create the right impression
- How to communicate successfully with guests
- The process for dealing with guest complaints
- The principles for working well in a team
Funding may be available - Contact us
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