Introduction To Customer Service Skills


This qualification is designed principally for all staff involved in the customer service industry, including young people preparing for work experience and people with no previous employment history.

This vocational training will deliver instant impact and holders of the qualification will have the knowledge and understanding of their expected behaviour as individuals in their customer service role, and be able to demonstrate the importance of effective customer service skills.

Funding may be available - Contact us

Funding Enquiry

I have read and accept the DG Training data protection policy.


Out of stock

Guided Learning Hours

A minimum of 3 guided learning hours are required for this course.

Form of Assessment

There is no formal examination for this course but candidate participation during the course is essential for certification. On successful completion of this course, candidates will receive an Introduction to Customer Service Skills certificate.


  • To state the three most important customer service skills
  • To realise the benefits of questioning and listening
  • To recognise the importance of effective customer service


  • What is customer service?
  • Who are your customers?
  • Three ways we communication with our customers and the importance and impact of each
  • Questioning techniques and listening skills – How to maximise them and why?
  • Delivering great customer service
  • 3 A’s – Attitude, Appearance and Approach