Approved by Institute of Hospitality, IIRSM and CPD (2 CPD Units)
‘Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised’ .
Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable.
Conflict in workplaces is not only inevitable, it can actually be valuable. That is if it is handled correctly and focused on the right areas.
This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.
“Louise acted in a positive and enthusiastic manner throughout the day, ensuring the candidates stayed motivated and interested. She interacted well with the candidates, involving them at all times and related practices to their own working situation. Louise is obviously a very knowledgeable presenter who was able to communicate this effectively throughout the course. This was an excellent course presented by a thoroughly competent professional.”