Successful Selling Skills in Customer Service

This qualification is aimed at young people who may have little or no experience of dining at a table or indeed in a restaurant, and to deliver life skills whether they may or may not choose a career in hospitality.

The programme was written as a direct result of a question posed by a young person participating on another training course, who when having lunch, asked what a napkin was and why we needed one.

Eating out is experiential learning and is delivered in three parts:

• Classroom-based learning
• A restaurant experience with the group and the trainer having lunch together
• A debrief of the restaurant experience