Successful Selling Skills in Customer Service


This qualification is designed principally for those who work in the customer service industry with a responsibility to cross-sell and upsell. This course explains the fundamentals of selling, and delivers the engagement skills and conversation techniques that build selling confidence in service teams. The goal is to establish rapport and trust and make the sale as natural as it can be.

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Guided Learning Hours

A minimum of 3 guided learning hours are required for this course.

Form of Assessment

There is no formal examination for this course but candidate participation in the activities during the course is essential for certification. On successful completion of this course, candidates will receive a Successful Selling Skills in Customer Service certificate.


  • What is selling?
  • What is a customer?
  • Developing Selling Qualities
  • 4 Ways to Sell
  • Features and Benefits
  • The 40-20-20 Rule
  • Handling Objections
  • Closing the Sale
  • Practice Situations
  • Summary on Selling