Guided Learning Hours
A minimum of 3 guided learning hours are required for this course.
Form of Assessment
There is no formal examination for this course but candidate participation in the activities during the course is essential for certification. On successful completion of this course, candidates will receive an Professional Receptionist Certificate.
Syllabus
- The Role of the Receptionist
- Preparation
- First Impressions Count
- Communication
- Telephone Skills
- Selling Skills
- Exceptional Customer Service
- Dealing with Complaints
