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DG Training > Complaints and Grievance Procedure

Complaints and Grievance Procedure

At DG Training we strive to develop and maintain positive relationships with candidates and their employers. However, we recognise that there may be times when individuals feels aggrieved and may wish to complain about matters other that assessment decisions (which are handled through the appeals procedure). In these instances, please follow the procedures as outlined below:

  • An informal complaint or grievance can be registered verbally to Louise Ramsay within 7 working days of the event.
  • Formal complaints should be in submitted in writing to Louise Ramsay within 14 working days of the event.
  • Receipt of the complaint will be acknowledged in writing.
  • Those involved in the complaint will have the right to attend a meeting to express their views in person.
  • Louise Ramsay will consider the complaint and inform the complainant of the outcome in writing within 10 working days.
  • If the complaint cannot be satisfactorily resolved by Louise Ramsay, an independent third party will be appointed by DG Training. Their decision will be final.
  • All complaints will be treated as confidential.

Testimonials

“The course was resourced and delivered to a high standard.

The teaching was very interactive and the learners were obviously feeling comfortable with the teaching style and the pace and content of the learning.

Louise demonstrated a superb level of knowledge of the subject and delivered the learning well using an obviously vast knowledge of the industry and practices used within it and the skills to deliver the information well.

The presenter developed an excellent and effective rapport with the learners and her vast experience and knowledge of the subject area had a massively positive effect on their learning.”

R McG - SQA Qualification Verifier
 

Book a Course

All our online courses and many of our classroom-based courses are available to book online.

Our Courses

DG Training offer a wide range of courses to meet legislative requirements in Scottish Licensing, First Aid, Food Hygiene, Health and Safety, Childcare and Health and Social Care.

Highly experienced in the customer service and hospitality industries, our trainers are aware of the high standards expected by today’s customers and how properly trained staff can help businesses achieve these expectations. We offer practical courses in Customer Service and Hospitality Service Skills, all of which can be tailored to suit the specific needs of the company or individual. We also deliver Train the Trainer courses giving you the necessary skills to deliver effective, in-house training to your staff.

DG Training also have certificated online courses in Health and Safety, Food Safety, Childcare, Health and Social Care and Business Skills. These courses enable you to carry out the learning in your own time and at your own pace.

Many of our courses can be fully-funded using ITA Funding.

 

Resources

To help you meet the requirements of the Licensing (Scotland) Act 2005 and The Licensing (Training of Staff) (Scotland) Regulations 2007, we have resources available for you to purchase or download.

Training Packages

Offering better value for money, our training packages have been carefully selected to meet the needs of our customers.

ITA funding can only be used for one funding opportunity per year. To maximise this opportunity, all our training packages can be fully-funded.

If you would like to discuss the possibility of a bespoke training package please contact us.
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