Highfield Level 2 Award in Customer Service

£35.00 – £120.00

The objective of this qualification is to support learners working or preparing to work in a customer service role or where using a telephone is a part of their role. It is suitable for all industries where customer service is a requirement.

The qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.

Packed with engaging and interactive content this online customer service training will equip anyone working in a customer-facing role with the knowledge to deliver excellent customer care.

Learners will understand what is meant by, and how to deliver, good customer service in any organisation.

Funding may be available - Contact us

Funding Enquiry

Course

Clear

Full name #1*

Email Address #1*

Postal Address #1*

Date of Birth #1*

Full name #2*

Email Address #2*

Postal Address #2*

Date of Birth #2*

Full name #3*

Email Address #3*

Postal Address #3*

Date of Birth #3*

Full name #4*

Email Address #4*

Postal Address #4*

Date of Birth #4*

Full name #5*

Email Address #5*

Postal Address #5*

Date of Birth #5*

Full name #6*

Email Address #6*

Postal Address #6*

Date of Birth #6*

Full name #7*

Email Address #7*

Postal Address #7*

Date of Birth #7*

Full name #8*

Email Address #8*

Postal Address #8*

Date of Birth #8*

Full name #9*

Email Address #9*

Postal Address #9*

Date of Birth #9*

Full name #10*

Email Address #10*

Postal Address #10*

Date of Birth #10*

Full name #11*

Email Address #11*

Postal Address #11*

Date of Birth #11*

Full name #12*

Email Address #12*

Postal Address #12*

Date of Birth #12*

Full name #13*

Email Address #13*

Postal Address #13*

Date of Birth #13*

Full name #14*

Email Address #14*

Postal Address #14*

Date of Birth #14*

Full name #15*

Email Address #15*

Postal Address #15*

Date of Birth #15*

Full name #16*

Email Address #16*

Postal Address #16*

Date of Birth #16*

Full name #17*

Email Address #17*

Postal Address #17*

Date of Birth #17*

Full name #18*

Email Address #18*

Postal Address #18*

Date of Birth #18*

Full name #19*

Email Address #19*

Postal Address #19*

Date of Birth #19*

Full name #20*

Email Address #20*

Postal Address #20*

Date of Birth #20*

SKU: N/A Categories: Online Courses, Online Business Skills Courses, Online Customer Service Courses

Description
Additional information

Guided Learning Hours

The total qualification time for the Level 2 Award is 6 hours. Approximately 1-2 hours are required to complete the e-learning and the remainder of learning would be completed reading the handbook or reviewing the e-learning course.

Form of Assessment

LEVEL 2 AWARD IN CUSTOMER SERVICE

On completion of the e-learning courses, learners will sit an exam at a convenient time which is invigilated remotely. There are 30 multiple-choice questions. The passmark is 66%. Learners will receive the Highfield Level 2 Award in Customer Service e-certificate.

LEVEL 2 CUSTOMER SERVICE E-LEARNING ONLY

Learners are assessed at the end of the course by multiple-choice questions. Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.

Syllabus

Customer Service Principles
Customers’ Needs and Expectations
Behaviour and Interpersonal Skills
Responding to Problems or Complaints

Additional information

Course	Level 2 Award, E-Learning

Testimonials

“Brilliant – explained everything thoroughly. I learnt so much today.

Louise is lovely, easy to understand and very helpful. I enjoyed her relaxed style.

Brilliant at keeping the lesson interesting and easy to learn.

Professional, good at explaining and very engaging with a wealth of relevant experience.

Very informative and relaxed. Trainer very helpful with all questions asked.

Super-informative but also fun.

Clearly knows her stuff. Kept us interested and made sure we were involved.

Very knowledgeable and enthusiastic about the topic making it interesting to listen to.”

Scottish Certificate for Personal Licence Holders - Delegate Feedback

Highfield Level 2 Award in Customer Service

Funding Enquiry

Guided Learning Hours

Form of Assessment

Syllabus

Additional information

Recent Posts

News Categories

DG Training Services

Testimonials

Online Courses

Resources

Training Packages

Training Workshops

Online Courses

Training Workshops

Information

Get In Touch

Highfield Level 2 Award in Customer Service

Funding Enquiry

Guided Learning Hours

Form of Assessment

Syllabus

Additional information

You may also like...

Infection Control

REHIS Elementary Food Hygiene By E-learning – SCQF Level 5

REHIS Intermediate Food Hygiene By E-Learning – SCQF Level 7

Recent Posts

News Categories

DG Training Services

Testimonials

Online Courses

Resources

Training Packages

Training Workshops

Online Courses

Training Workshops

Information

Get In Touch