£200.00
This package is suitable for those wishing to get into a role in Guest Service in hospitality or for those who are already working in the industry but who would like to progress by gaining formal qualifications.
Candidates will learn how to provide the best service for guests, from creating the right impression using communication, through to dealing with guest complaints while working in a team. They will gain an awareness of the role of the receptions, from checking in guests to bills and payments. Learners will practice telephone skills, how to handle cash, reservations and hotel management systems. Candidates will also complete modules in customer service and legislative requirements relevant to their role.
A short test concludes the learning within each module. A passmark of 80% is required to successfully pass the course.
On successful completion of each module, candidates will Flow Learning certificates endorsed by CPD, The Institute of Hospitality and RoSPA.
This package is suitable for those who are working in, or wish to progress to, a Management or Leadership role in any sector, by gaining formal qualifications.
The package includes the following online courses endorsed by ILM and CPD:
This package is suitable for those wishing to get into the Childcare sector or for those who are already working in the industry but who would like to progress by gaining formal qualifications.
The package includes the following online courses endorsed by The Royal Society for the Prevention of Accidents, CPD and the Institute of Hospitality:
This Health and Safety Package is suitable for those seeking employment in any work environment, or for those already employment who wish to progress to a role in Health and Safety by completing formal qualifications. The courses provide a basic understanding of the principles of Health and Safety.
The package includes the following online courses endorsed by International Institute of Risk and Safety Management, Institute of Hospitality and CPD:
• Control of Substances Hazardous to Health (COSHH)
• Introduction to Risk Assessment
• Manual Handling
• Slips, Trips and Falls
• Working Safely
A total of 10 CPD units will be gained on completion of this package.
“We always choose Louise at DG Training for our First Aid and Scottish Licensing courses which we find are professionally run but make us feel at ease whilst attending them.
The courses have a good selection of practical to keep staff motivated and can be delivered at our own premises which the staff prefer as they are in a surrounding that they are accustomed to.”
Simon - Manager, The Venue
