The Receptionist


The syllabus aims to enable candidates to understand the required skills and knowledge needed to work as a professional receptionist in a hotel.  Candidates will learn about:

  • The role of the receptionist
  • How to adopt the correct phone manner
  • The main functions of a hotel management system
  • The different features that a hotel may offer
  • How to take room reservations
  • Room rates and how to manage them
  • The processes for checking guests in and out


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Form of Assessment

A short test concludes the learning. A passmark of 80% is required to successfully pass the course.


  • The Good Receptionist
  • Working as a Receptionist
  • Knowing Your Hotel
  • Handling Reservations
  • Checking Your Guest In
  • Checking Your Guest Out