Coronavirus (COVD-19)

We are pleased to let you know that we will be able to start delivering face to face training for some of our courses from the middle of August. Social distancing and increased hand hygiene guidelines will be fully adhered to.

Anyone who has had a confirmed ITA funding assignment can be assured that this is valid for a period of 1 year, so will be able to use funding for courses later in the year.  

We can still offer our full range of online courses and limited classroom courses.

Thank you for your understanding.

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DG Training > Malpractice and Maladministration Policy

Malpractice and Maladministration Policy

What is Malpractice?

Malpractice is any deliberate activity, neglect, default or other practice that compromises the integrity of the assessment or examination process and/or the validity of certificates. For the purpose of this procedure this term also covers misconduct and forms of unnecessary discrimination or bias towards certain or groups of learners.

Candidate Malpractice

Examples of candidate malpractice include:

  • Plagiarism – failure to acknowledge sources properly and/or the submission of another person’s work as if it were the candidate’s own
  • Collusion with others when an assessment must be completed by individual candidates
  • Copying from another candidate (including using ITC to do so)
  • Personation – pretending to be someone else
  • Inclusion of inappropriate, offensive, discriminatory or obscene material in assessment material
  • Frivolous content – producing content that is unrelated to the assessment
  • Unauthorised aids – physical possession of unauthorised material (including mobile phones, MPs players, notes, etc) during the internal assessment
  • Inappropriate behaviour during an internal assessment that causes disruption to others. This includes shouting and/or aggressive behaviour or language

Centre Malpractice

Examples of centre malpractice include:

  • Misuse of assessments, including repeated re-assessment contrary to requirements, or inappropriate adjustments to assessment decisions
  • Insecure storage of assessment instruments and marking guidance
  • Failure to comply with requirements for accurate and safe retention of candidate evidence, assessment and internal verification records
  • Failure to comply with SQA’s procedures for managing and transferring accurate candidate data
  • Excessive direction from assessors/trainers to candidates on how to meet national standards
  • Deliberate falsifications of records in order to claim certificates

What is Maladministration?

Maladministration is any activity or practice which results in non-compliance with administrative regulations and requirements and includes the application of persistent mistakes or poor administration.

Process for Making an Allegation of Malpractice or Maladministration

Malpractice/maladministration may be discovered or suspected by DG Training staff or by others involved in our qualifications, including learners. Anybody who identifies or is made aware of suspected or actual cases of malpractice or maladministration at any time must immediately report the information to Louise Ramsay verbally or by email. To fully investigate any report, as much as possible of the following information should be provided in writing:

  • Learner’s name
  • Trainer/Invigilator details (name, job role) if they are involved
  • Title of the training course/qualification affected or nature of the service affected
  • Date(s) suspected or actual malpractice occurred
  • Full nature of the suspected or actual malpractice
  • Date of the report and the informant’s name, position and signature

Reporting Suspected Malpractice During a Licensed Trade Qualification Exam

Identified by Centre Staff

  • Physical possession of unauthorised material – must be told discreetly, to stop and, if applicable, to hand over the unauthorised aid. The candidate can be permitted to resume the paper.
  • Inappropriate behaviour – must be told to stop and warned that failure to do so will lead to their removal from the room, which may result in cancellation of the entry for their course
  • An Invigilator Incident Report Form must be completed and sent to SQA along with the Marker’s Report
  • The candidate must not be certificated until the incident has been investigated and a decision has been reach

Identified by Candidates

  • The candidate will raise their arm to attract attention of the invigilator and report their concerns quietly and discreetly
  • The invigilator will follow procedures laid out for Centre Staff detailed above


Sometimes a person making an allegation of malpractice or maladministration may wish to remain anonymous. However, it is always preferable to reveal your identity and contact details to us, and if you are concerned about possible adverse consequences request us not to divulge your identity. While we are prepared to investigate issues which are reported to us anonymously, we shall always try to confirm an allegation by means of a separate investigation before taking up the matter with those to whom the allegation relates.

Responsibility for the Investigation

All suspected cases of maladministration and/or malpractice will be examined in accordance with the Awarding Body’s requirements. Investigations will be carried out by Louise Ramsay and may include:

  • Reviewing assessment evidence and records
  • Interviewing staff members
  • Interviewing candidates
  • Seeking a second opinion from internal quality assurance personnel All reasonable steps will be taken to prevent an adverse effect from occurring.

DG Training will agree the appropriate course of remedial action with the Awarding Body and in exceptional cases, the Awarding Body may lead the investigation. Where DG Training believes the allegation may affect another Awarding Body, we will inform them in accordance with the regulatory requirements.

Investigation Timelines and Process

DG Training aims to action and resolve all stages of the investigation within one month of receipt of the allegation. Please note that in some cases the investigation may take longer; for example, if a centre visit is required. In such instances, we’ll advise all parties concerned of the likely revised timescale. We expect all parties, who are either directly or indirectly involved in the investigation, to fully cooperate with us. Where a member of DG Training’s staff is under investigation we may suspend them until the investigation is complete.

Investigation Report

After an investigation, Louise Ramsay will produce a draft report for the parties concerned to check the factual accuracy. Any subsequent amendments will be agreed between the parties concerned and ourselves. We shall make the final report available to the parties concerned and to the Awarding Bodies. If it was an independent person or organisation that notified us of the suspected or actual case of malpractice, we shall also inform them of the outcome, normally within 10 working days of making our decision. In doing so we may withhold some details if to disclose such information would breach a duty of confidentiality or any other legal duty. If there has been an internal investigation against a member of our staff the report will be agreed by Louise Ramsay and an HR consultant and appropriate internal procedures will be applied.

If the malpractice involves a criminal act, the matter will be reported to the police.

Actions and Sanctions if Malpractice is Proven

After investigation, those cases of malpractice and/or maladministration which are proven the following actions may be taken:

Staff Malpractice

  • Verbal warning about future conduct
  • Written warning about future conduct
  • Imposition of special conditions for future involvement in conduct, training or administration of candidates and/or exams
  • Dismissal

Candidate Malpractice

  • A written warning about future conduct
  • Re-sit a different version of an exam paper
  • Notification to employer
  • Notification to the police if malpractice involves a criminal act
  • Exclusion from course

Investigation Outcomes

At the end of any investigation DG Training will review the issues raised, record any lessons learned from the investigation and update policies and procedures as necessary with the aim of preventing further maladministration or malpractice. If any party wishes to appeal any decision relating to action to be taken against a learner or centre following a malpractice or maladministration investigation, please refer to the Awarding Body’s Appeals Procedure.

Record Retention

All records of investigations of suspected malpractice and the outcomes of these will be kept following SQA requirements:

  • Where an investigation of suspected malpractice is carried out, DG Training will retain related records and documentations for three years for non-regulated qualifications and six years for regulated qualifications. Records to be included will be any work of the candidate, assessment, examination and verification records relevant to the investigation.
  • In the case of appeal to SQA against the outcome of a malpractice investigation, assessment and examination records will be maintained for six years.
  • In an investigation involving a potential criminal prosecution or civil claims, records and documentation will be retained for six years after the case and any appeal has been heard. If DG Training is in and doubt about whether criminal or civil proceedings will take place, it will keep records for the full six-year period.


“We always choose Louise at DG Training for our First Aid and Scottish Licensing courses which we find are professionally run but make us feel at ease whilst attending them.

The courses have a good selection of practical to keep staff motivated and can be delivered at our own premises which the staff prefer as they are in a surrounding that they are accustomed to.”

Simon - Manager, The Venue

Book a Course

All our online courses and many of our classroom-based courses are available to book online.

Our Courses

DG Training offer a wide range of courses to meet legislative requirements in Scottish Licensing, First Aid, Food Hygiene, Health and Safety, Childcare and Health and Social Care.

Highly experienced in the customer service and hospitality industries, our trainers are aware of the high standards expected by today’s customers and how properly trained staff can help businesses achieve these expectations. We offer practical courses in Customer Service and Hospitality Service Skills, all of which can be tailored to suit the specific needs of the company or individual. We also deliver Train the Trainer courses giving you the necessary skills to deliver effective, in-house training to your staff.

DG Training also have certificated online courses in Health and Safety, Food Safety, Childcare, Health and Social Care and Business Skills. These courses enable you to carry out the learning in your own time and at your own pace.

Many of our courses can be fully-funded using ITA Funding.


To help you meet legislative requirements we have compiled some useful resources and templates for you to download or purchase.

Training Packages

Offering better value for money, our training packages have been carefully selected to meet the needs of our customers.

ITA funding can only be used for one funding opportunity per year. To maximise this opportunity, many of our training packages can be fully-funded.

If you would like to discuss the possibility of a bespoke training package please contact us.

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