Online Customer Service Courses
Our interactive online Customer Service courses are suitable for anyone working in a customer-facing role and will equip them with the knowledge to deliver excellent customer care.
Showing all 7 results
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Guest Service
£25.00 More InformationThe syllabus aims to enable candidates to understand the required skills and knowledge needed to work as a professional in Guest Service. Candidates will learn about:
- How to provide excellent guest service
- How to create the right impression
- How to communicate successfully with guests
- The process for dealing with guest complaints
- The principles for working well in a team
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Service That Sells
£25.00 More InformationThe syllabus aims to enable candidates to identify the skills required to become an effective and confident sales person and how to upsell. Candidates will learn about:
- The skills required to become an effective and confident sales person
- The correct sales techniques
- How to identify sales opportunities to upsell to customers
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Wellbeing: Live Well, Feel Great
£25.00 More InformationThe syllabus aims to enable candidates to understand that wellbeing is achievable and how to boost wellbeing to make a career in hospitality more fulfilling. Candidates will learn:
- That good wellbeing is achievable through small but effective lifestyle changes
- To recognise that wellbeing depends on a balance between all aspects of life
- To realises that wellbeing is a continuum, not an all or nothing concept
- To appreciate that things can be done at work to boost wellbeing and make a career in hospitality more fulfilling
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Customer Service
£35.00 More InformationApproved by CPD
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
But how is this done?
How do you ensure it’s consistent across your business?
What are the benefits of delivering great customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
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Highfield Level 2 Award in Customer Service
£35.00 – £120.00 More InformationThe objective of this qualification is to support learners working or preparing to work in a customer service role or where using a telephone is a part of their role. It is suitable for all industries where customer service is a requirement.
The qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
Packed with engaging and interactive content this online customer service training will equip anyone working in a customer-facing role with the knowledge to deliver excellent customer care.
Learners will understand what is meant by, and how to deliver, good customer service in any organisation.
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PCI Data Security Standards
£25.00 More InformationThe syllabus aims to enable candidates to understand the Payment Card Industry Data Security Standard (PCI DSS) to ensure that they deal with card payments securely. Candidates will learn about:
- What PCI is
- The common features of a payment card
- The different types of systems used when processing payment cards
- The procedures to follow to ensure that cardholder data is held securely
- The different types of fraudulent methods used to access cardholder data
- The correct procedures to follow if theft or fraud is suspected
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Sales Skills
£35.00 More InformationApproved by CPD
The course will start by providing an overview of the basic rules for sales people, along with the right mindset, self-assessment and the goals you’ll need in the short, medium and long term.
It’ll cover cold calling, including how to prepare, what to say and how to deal with gatekeepers as well as walking you through a typical face-to-face meeting.
You’ll learn how to start a meeting, the questions you need to ask your prospect, practical tips for presentations including, staying relaxed, getting across your main messages, handling questions and using presentation aids.
We’ll also be analysing how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions.
We’ll take a look at negotiation. We’ll highlight how you can avoid it, what to say if you’re drawn into it, and how you can use your negotiating skills to land the sale and much more.
