The syllabus aims to enable candidates their legal responsibilities with regard to licensing legislation and how to meet the requirements within their workplace. Candidates will learn about:
Their responsibilities under the Licensing Act 2003
Their responsibilities when dealing with young people and alcohol
The physical signs of alcohol abuse and how to deal with it
Their responsibilities in the service of alcohol
Different types of drugs and how to deal with problems
Signs of conflict and how to deal with this effectively
“Louise acted in a positive and enthusiastic manner throughout the day, ensuring the candidates stayed motivated and interested. She interacted well with the candidates, involving them at all times and related practices to their own working situation. Louise is obviously a very knowledgeable presenter who was able to communicate this effectively throughout the course. This was an excellent course presented by a thoroughly competent professional.”