Terms and Conditions
Payment Terms
Our standard payment terms is that payment is taken at booking unless otherwise stated. If payment by invoice has been previously agreed, the payment needs to be made 30 days from the date of invoice or prior to the course start date, whichever is sooner. If ITA funding is being used, the Proof of Earnings evidence must be presented at registration or candidates will not be able to attend the training.
Credit terms
Our standard credit terms for account customers are 30 days from the date of invoice. Please contact us you wish to set up a credit account with us.
Course bookings
Bookings may be made by email, via our website or phone.
Transfers
Should circumstances mean that you need to transfer to another DG Training course, the following charges will apply, dependent on notice given:
First transfer, made more than two weeks prior to the course start date – no charge
Less than two weeks’ notice given – 50% of the course fee.
All transfers must be taken within a period of six months from the original date.
Cancellations
Should circumstances mean that you have to cancel your course and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:
More than four weeks prior to the course start date – no charge
Two to four weeks prior to the course – 50% of the course fee
Less than two weeks prior to the course – full fee.
NB Cancellation must be made by email.
Non-attendance
If you do not attend a course, and you have not previously informed us, the full course fee remains payable.
Late arrivals/missed sessions
If you arrive late for a course or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable.
Unforeseen circumstances
On occasion, unforeseen circumstances may require us to cancel a course. In such circumstances, you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.
