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DG Training > Terms and Conditions

Terms and Conditions


Payment Terms

Our standard payment terms is that payment is taken at booking unless otherwise stated. If payment by invoice has been previously agreed, the payment needs to be made 30 days from the date of invoice or prior to the course start date, whichever is sooner. If ITA funding is being used, the Proof of Earnings evidence must be presented at registration or candidates will not be able to attend the training.

Credit terms

Our standard credit terms for account customers are 30 days from the date of invoice. Please contact us you wish to set up a credit account with us.

Course bookings

Bookings may be made by email, via our website or phone.

Transfers

Should circumstances mean that you need to transfer to another DG Training course, the following charges will apply, dependent on notice given:

First transfer, made more than two weeks prior to the course start date – no charge

Less than two weeks’ notice given – 50% of the course fee.

All transfers must be taken within a period of six months from the original date.

Cancellations

Should circumstances mean that you have to cancel your course and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:

More than four weeks prior to the course start date – no charge

Two to four weeks prior to the course – 50% of the course fee

Less than two weeks prior to the course – full fee.

NB Cancellation must be made by email.

Non-attendance

If you do not attend a course, and you have not previously informed us, the full course fee remains payable.

Late arrivals/missed sessions

If you arrive late for a course or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable.

Unforeseen circumstances

On occasion, unforeseen circumstances may require us to cancel a course. In such circumstances, you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.

 


 

 

Testimonials

“Brilliant – explained everything thoroughly. I learnt so much today.

Louise is lovely, easy to understand and very helpful. I enjoyed her relaxed style.

Brilliant at keeping the lesson interesting and easy to learn.

Professional, good at explaining and very engaging with a wealth of relevant experience.

Very informative and relaxed. Trainer very helpful with all questions asked.

Super-informative but also fun.

Clearly knows her stuff. Kept us interested and made sure we were involved.

Very knowledgeable and enthusiastic about the topic making it interesting to listen to.”

Scottish Certificate for Personal Licence Holders - Delegate Feedback
 

Our Courses


DG Training offer a wide range of courses to meet legislative requirements in Scottish Licensing, First Aid, Food Hygiene, Health and Safety, Childcare and Health and Social Care.

Highly experienced in the customer service and hospitality industries, our trainers are aware of the high standards expected by today’s customers and how properly trained staff can help businesses achieve these expectations. We offer practical courses in Customer Service and Hospitality Service Skills, all of which can be tailored to suit the specific needs of the company or individual. We also deliver Train the Trainer courses giving you the necessary skills to deliver effective, in-house training to your staff.

DG Training also have certificated online courses in Health and Safety, Food Safety, Childcare, Health and Social Care and Business Skills. These courses enable you to carry out the learning in your own time and at your own pace.

Many of our courses can be fully-funded using ITA Funding.

 

Book a Course


All our online courses and many of our classroom-based courses are available to book online.

Resources


To help you meet the requirements of the Licensing (Scotland) Act 2005 and The Licensing (Training of Staff) (Scotland) Regulations 2007, we have resources available for you to purchase or download.

Training Packages


Offering better value for money, our training packages have been carefully selected to meet the needs of our customers.

ITA funding can only be used for one funding opportunity per year. To maximise this opportunity, all our training packages can be fully-funded.

If you would like to discuss the possibility of a bespoke training package please contact us.

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