Form of Assessment
A short test concludes the learning within each module. A passmark of 80% is required to successfully pass the course.
On successful completion of each module, candidates will Flow Learning certificates accredited by CPD, The Institute of Hospitality and RoSPA.
Syllabus
- Guest Service
- Customer Service
- Your Smile Shines Through
- Effective Teams
- Health and Safety Level 2
- First Aid Awareness
- Diversity, Inclusion and Equity
- Wellbeing: Live Well, Feel Great