Online Hospitality Courses
Our interactive online Hospitality courses are suitable for anyone working within the industry. They will equip them with up-to-date product knowledge ensuring they will be better equipped to offer a quality service.
Showing all 20 results
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Bar Stock Control
£25.00 More InformationThe syllabus aims to enable candidates to understand the required skills and knowledge needed to implement and manage stock control procedures in a bar. Candidates will learn about:
- The importance of good stock control
- How to effectively carry out a stocktake
- How to address stock control problems
- How to manage a team for stock control success
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Cellar Management
£25.00 More InformationThe syllabus aims to enable candidates to become familiar with the knowledge and skills required to work in a beer cellar from storage to service. Candidates will learn about:
- Cellar equipment and how to work safely and hygienically
- How to receive deliveries and how to store beer correctly
- The factors involved in creating the perfect serve
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Cellar Management for Managers
£25.00 More InformationThe syllabus aims to enable candidates to become familiar with the knowledge and skills required to manage a cellar and the beer systems to ensure the perfect pint. Candidates will learn about:
- Beer dispense systems and how to maintain them
- Best practice when receiving deliveries
- How to store and maintain stock such as kegs, casks, wine and packaged drinks
- The value of good stock control and how to implement stock control systems
- How to effectively manage their team to carry out cellar-related duties
- How to maintain a safe and hygienic cellar
- How food hygiene relates to cellar management
- All the checks which need to be carried out to serve the perfect pint
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Coffee
£25.00 More InformationThe syllabus aims to enable candidates to become familiar with the origins and history of coffee, the different types of equipment and how to make a selection of coffees. Candidates will learn about:
- The different types of equipment and how it should be used
- How to make the perfect espresso
- The difference between steamed and frothed milk and how to prepare it
- The different styles of coffee
- How to make a selection of coffees
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Craft Beer Revolution
£25.00 More InformationThe syllabus aims to enable candidates to understand beer-related consumer trends and become familiar with different types of craft beer. Candidates will learn about:
- The beer-related consumer trends impacting the working environment
- The definition of craft beer
- Seven craft beer styles, including tasting notes, history and production methods
- Further variations within the craft beer category, including live beer, flavoured beer, mash-ups, collaborations, gluten-free and vegan beer
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Creating Cocktails
£25.00 More InformationThe syllabus aims to enable candidates to understand the history of cocktails, the different types of equipment and techniques and how to create cocktails. Candidates will find out how changing tastes have influenced new cocktail recipes over the years, different techniques and equipment to make classic cocktails, and learn how to balance flavour and strength by experimenting with ingredients. Candidates will learn about:
- The different types of equipment and how it should be used
- The different techniques used when creating cocktails
- How to make a selection of classic cocktails
- How to create your own cocktails
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Food Fest
£25.00 More InformationThe syllabus aims to enable candidates to understand food-related consumer trends and become familiar with different types of foods trending in industry. Candidates will learn about:
- The food-related consumer trends impacting on the working environment
- The ingredients trending in industry, including their origins and how they can be served
- Trending food preparation methods
- A wide range of “food facts” via games and clickable interactions
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Guest Service
£25.00 More InformationThe syllabus aims to enable candidates to understand the required skills and knowledge needed to work as a professional in Guest Service. Candidates will learn about:
- How to provide excellent guest service
- How to create the right impression
- How to communicate successfully with guests
- The process for dealing with guest complaints
- The principles for working well in a team
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Highfield STARS – Scottish Training for Alcohol Retailers and Servers
£10.00 More InformationThis course is ideal for those who need to acquire the 2 hour mandatory training for alcohol regulations in Scotland.
Any business licensed to sell alcohol, including small pubs, retailers, large night clubs, cafés, restaurants, hotels and sports facilities, is required by law to provide staff with approved training. After completing this online training, your Scotland based alcohol retail and serving staff will have the certificate they need to legally sell and serve alcohol.
Please note that in order to open this course a Scottish Personal Licence Holder sign-in is required.
The manager will need to provide the Personal Licence Holder Name, Personal Licence Number, and the name of the issuing licensing board.
This is a requirement of the training provision under the Licensing (Scotland) Act 2005.
This course is compatible with most popular desktops and tablets. Mobile phones are not recommended.
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Licensing (England & Wales)
£25.00 More InformationThe syllabus aims to enable candidates their legal responsibilities with regard to licensing legislation and how to meet the requirements within their workplace. Candidates will learn about:
- Their responsibilities under the Licensing Act 2003
- Their responsibilities when dealing with young people and alcohol
- The physical signs of alcohol abuse and how to deal with it
- Their responsibilities in the service of alcohol
- Different types of drugs and how to deal with problems
- Signs of conflict and how to deal with this effectively
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Highfield Challenge – Responsible Sales in Hospitality and Retail
£20.00 More InformationThis course is ideal for all employees, particularly new start inductions or employee refresher where an understanding of age-restricted products is required.
Age restricted products are goods and services that must only be sold to individuals who meet the minimum legal age requirement.
Completion of this course will provide and insight into the type of products that are covered by age restrictions, the legal requirements placed on individuals selling age-restricted products and guidance on operating within the law when selling age-restricted products.
This course is compatible with mobile phones, tablets and computers.
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Service That Sells
£25.00 More InformationThe syllabus aims to enable candidates to identify the skills required to become an effective and confident sales person and how to upsell. Candidates will learn about:
- The skills required to become an effective and confident sales person
- The correct sales techniques
- How to identify sales opportunities to upsell to customers
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The Bartender
£25.00 More InformationThe syllabus aims to enable candidates to become familiar with the knowledge and skills required to become a good bartender. Candidates will learn about:
- The key factors that make a good bartender
- Responsibilities with regard to Weights and Measures Act 1985
- The different types of equipment used on the bar and in the cellar
- The different types of products sold
- The key factors involved in providing and excellent service to customers
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The Housekeeper
£25.00 More InformationThe syllabus aims to enable candidates to understand the required skills and knowledge and relevant health and safety practices needed to work as a housekeeper within a hotel. Candidates will learn about:
- The role of the housekeeper
- Good working practice within a hotel
- How to prepare a room to the highest standard
- The process to follow when dealing with requests and complaints
- Housekeeping health and safety practices
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The Receptionist
£25.00 More InformationThe syllabus aims to enable candidates to understand the required skills and knowledge needed to work as a professional receptionist in a hotel. Candidates will learn about:
- The role of the receptionist
- How to adopt the correct phone manner
- The main functions of a hotel management system
- The different features that a hotel may offer
- How to take room reservations
- Room rates and how to manage them
- The processes for checking guests in and out
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The Waiter
£25.00 More InformationThe syllabus aims to enable candidates to understand the required skills and knowledge needed to work in a restaurant. Candidates will learn about:
- The correct techniques to use when carrying plates and trays
- The different types of food service
- The order of service and how to implement it in a restaurant
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Wellbeing: Live Well, Feel Great
£25.00 More InformationThe syllabus aims to enable candidates to understand that wellbeing is achievable and how to boost wellbeing to make a career in hospitality more fulfilling. Candidates will learn:
- That good wellbeing is achievable through small but effective lifestyle changes
- To recognise that wellbeing depends on a balance between all aspects of life
- To realises that wellbeing is a continuum, not an all or nothing concept
- To appreciate that things can be done at work to boost wellbeing and make a career in hospitality more fulfilling
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Wine
£25.00 More InformationThe syllabus aims to enable candidates to become familiar with what wine is and the different style of wines as well as wine service, tasting wine and food matching. Candidates will learn about:
- The difference between new and old world wines
- How to taste wine and identify the key characteristics of wine
- How to present and serve wine to customers
- How to pair wine with food
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Working in a Kitchen
£25.00 More InformationThe syllabus aims to enable candidates to become familiar with the knowledge and skills required to work in a kitchen. Candidates will learn about:
- How a kitchen is structured, the different roles and responsibilities and the importance of working in a team
- The different types of knives and how to handle them safely
- The different cuts of meat and poultry and herbs and spices
- The importance of following food safe working practices
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PCI Data Security Standards
£25.00 More InformationThe syllabus aims to enable candidates to understand the Payment Card Industry Data Security Standard (PCI DSS) to ensure that they deal with card payments securely. Candidates will learn about:
- What PCI is
- The common features of a payment card
- The different types of systems used when processing payment cards
- The procedures to follow to ensure that cardholder data is held securely
- The different types of fraudulent methods used to access cardholder data
- The correct procedures to follow if theft or fraud is suspected
