Problem Solving in a Workplace
This course covers a range of problems that occur in the workplace – and how they can be recognised, controlled and solved.
The three main areas in which problems can occur will be covered – people tasks and resources.
Problems with people can include personality clashes, dangerous, offensive or illegal behaviour, poor communication and differences of opinion. The course covers the Equality Act 2010 and how it applies to discrimination.
There’ll be coverage of time-wasting – due to individual actions and poorly organised work systems – and how to ensure time at work is spent productively.
It also covers problems with resources, such as a lack of raw materials or equipment.
The course looks at the ways problems can be solved by the actions of managers, employees and outside organisations and investigates the use of arbitration, negotiation, compromise, conciliation and mediation
to resolve conflicts as well as the many benefits these resolutions can bring to the workplace.