£35.00
CPD Approved
This course covers a range of problems that occur in the workplace – and how they can be recognised, controlled and solved.
The three main areas in which problems can occur will be covered – people tasks and resources.
Problems with people can include personality clashes, dangerous, offensive or illegal behaviour, poor communication and differences of opinion. The course covers the Equality Act 2010 and how it applies to discrimination.
There’ll be coverage of time-wasting – due to individual actions and poorly organised work systems – and how to ensure time at work is spent productively.
It also covers problems with resources, such as a lack of raw materials or equipment.
The course looks at the ways problems can be solved by the actions of managers, employees and outside organisations and investigates the use of arbitration, negotiation, compromise, conciliation and mediation
to resolve conflicts as well as the many benefits these resolutions can bring to the workplace.
Approximately 30 minutes are required for this course.
A short test concludes each module. A passmark of 70% for each module is required to successfully pass the course.
Endorsed by The Institute of Hospitality, RoSPA & CPD
Food Handlers and their employers have a legal duty to manage Food Safety. These obligations are set out by a number of EU and UK Laws. These Laws state that food handlers must make sure that food which is prepared, cooked, served or sold, is safe for human consumption. Failing to follow food safety standards can cause food to become contaminated with potentially fatal consequences.
Training your employees with our online system will go a long way to give them greater awareness of the dangers that poor food safety standards pose, as well as covering how food safety risks actually arise and how to control and prevent them.
Level 2 Award in Food Safety is suited for anyone working in a catering setting where food is prepared, cooked and handled.
Typical environments may include:
Pubs
Hotels
Restaurants
Hospitals
Approved by CPD
This course will start by looking at some examples and statistics which highlight the seriousness and extent of aggressive pupil behaviour, it will then go on to explain how you can identify the stages of aggression and provide some tips on how you could de-escalate a pupil before they lash out. It also looks at where the law stands on this subject and finally best practice in theory if you ever do need to restrain a pupil.
Endorsed by The Institute of Hospitality, RoSPA and CPD
Current legislation, The Regulatory Reform (Fire Safety) Order 2005, applies to all workplaces regardless of the number of employees and requires employers to provide adequate training in fire awareness for all members of their staff.
Our online fire safety training course is aimed at all employees assist them in identifying and reducing the risk that fire presents in the workplace. This course will provide candidates with a general understanding of basic fire awareness including what should be done in the event of a fire, how to prevent a fire occurring and a basic introduction of the protocol of extinguishing a fire.
Fire marshals (sometimes known as fire wardens) are civilians trained to assist in emergency fire evacuation procedures at businesses and other organisations. It is a legal obligation that workplaces must have a sufficient number of fire marshals to deal with fire emergencies.
This course provides extensive knowledge of fire prevention, evacuation protocol and using fire extinguishers.
“The course was resourced and delivered to a high standard.
The teaching was very interactive and the learners were obviously feeling comfortable with the teaching style and the pace and content of the learning.
Louise demonstrated a superb level of knowledge of the subject and delivered the learning well using an obviously vast knowledge of the industry and practices used within it and the skills to deliver the information well.
The presenter developed an excellent and effective rapport with the learners and her vast experience and knowledge of the subject area had a massively positive effect on their learning.”
R McG - SQA Qualification Verifier
