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DG Training > Candidates Appeals Procedure

Candidates Appeals Procedure

At DG Training, we aim to develop and maintain positive relationships with candidates and their employers. However, in the event of a candidate not agreeing with the results of the assessment or examination decision, they have the right to appeal. In such a case, please follow the procedures as outlined below:

  • The candidate should appeal directly in the first instance to their Trainer/Assessor. It is hoped that this will resolve the problem without the need for further action.
  • If the problem is not resolved in discussion with the Trainer/Assessor then the candidate should appeal to the Internal Verifier at DG Training in writing and inform their Trainer/Assessor of this.
  • In the event of the Internal Verifier not being able to resolve the issue to the candidate’s satisfaction, a formal appeal may be launched.
  • The candidate’s appeal will be heard by a panel consisting of Louise Ramsay, an Internal Verifier and an independent representative from DG Training. The internal verifier will notify the relevant External Verifier or relevant person of the complaint and document all correspondence relating to it.
  • If the candidate has followed the above procedures and is still not satisfied with the outcome, the matter should be referred to SQA, SQA Accreditation (for regulated qualifications) or Appointed Person from REHIS or BIIAB for resolution.

I confirm that I have read, understood and agree to comply with the above assessment appeals procedure.




“I attended a ‘First Aid at Work’ course with Louise in November 2017.

The course was well run, good demonstrations and plenty of interaction between participants. There was a good mix of theory and practical work and everyone was encouraged by Louise. Whilst the course has a serious content, Louise ensured that it was delivered in a lighthearted way and made it easy for everyone to learn.

I would recommend DG Training.”

PH – DADDS Dental Practice

Our Courses

DG Training offer a wide range of courses to meet legislative requirements in Scottish Licensing, First Aid, Food Hygiene, Health and Safety, Childcare and Health and Social Care.

Highly experienced in the customer service and hospitality industries, our trainers are aware of the high standards expected by today’s customers and how properly trained staff can help businesses achieve these expectations. We offer practical courses in Customer Service and Hospitality Service Skills, all of which can be tailored to suit the specific needs of the company or individual. We also deliver Train the Trainer courses giving you the necessary skills to deliver effective, in-house training to your staff.

DG Training also have certificated online courses in Health and Safety, Food Safety, Childcare, Health and Social Care and Business Skills. These courses enable you to carry out the learning in your own time and at your own pace.

Many of our courses can be fully-funded using ITA Funding.


Book a Course

All our online courses and many of our classroom-based courses are available to book online.


To help you meet the requirements of the Licensing (Scotland) Act 2005 and The Licensing (Training of Staff) (Scotland) Regulations 2007, we have resources available for you to purchase or download.

Training Packages

Offering better value for money, our training packages have been carefully selected to meet the needs of our customers.

ITA funding can only be used for one funding opportunity per year. To maximise this opportunity, all our training packages can be fully-funded.

If you would like to discuss the possibility of a bespoke training package please contact us.

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