Coronavirus (COVD-19)

We are pleased to let you know that we will be able to start delivering face to face training for some of our courses from the middle of August. Social distancing and increased hand hygiene guidelines will be fully adhered to.

Anyone who has had a confirmed ITA funding assignment can be assured that this is valid for a period of 1 year, so will be able to use funding for courses later in the year.  

We can still offer our full range of online courses and limited classroom courses.

Thank you for your understanding.

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DG Training > Candidates Appeals Procedure

Candidates Appeals Procedure

At DG Training, we aim to develop and maintain positive relationships with candidates and their employers. However, in the event of a candidate not agreeing with the results of the assessment or examination decision, they have the right to appeal. In such a case, please follow the procedures as outlined below:

  • The candidate should appeal directly in the first instance to their Trainer/Assessor. It is hoped that this will resolve the problem without the need for further action.
  • If the problem is not resolved in discussion with the Trainer/Assessor then the candidate should appeal to the Internal Verifier at DG Training in writing and inform their Trainer/Assessor of this.
  • In the event of the Internal Verifier not being able to resolve the issue to the candidate’s satisfaction, a formal appeal may be launched.
  • The candidate’s appeal will be heard by a panel consisting of Louise Ramsay, an Internal Verifier and an independent representative from DG Training. The internal verifier will notify the relevant External Verifier or relevant person of the complaint and document all correspondence relating to it.
  • If the candidate has followed the above procedures and is still not satisfied with the outcome, the matter should be referred to SQA, SQA Accreditation (for regulated qualifications) or Appointed Person from REHIS or BIIAB for resolution.

I confirm that I have read, understood and agree to comply with the above assessment appeals procedure.

SIGNED:

DATE:

Testimonials

“Brilliant – explained everything thoroughly. I learnt so much today.

Louise is lovely, easy to understand and very helpful. I enjoyed her relaxed style.

Brilliant at keeping the lesson interesting and easy to learn.

Professional, good at explaining and very engaging with a wealth of relevant experience.

Very informative and relaxed. Trainer very helpful with all questions asked.

Super-informative but also fun.

Clearly knows her stuff. Kept us interested and made sure we were involved.

Very knowledgeable and enthusiastic about the topic making it interesting to listen to.”

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