FORM OF ASSESSMENT
Delegates will generate evidence which demonstrates they have achieved all Outcomes and Performance Criteria for the chosen units within this Professional Development Award.
UNITS
MANDATORY UNITS (CANDIDATES MUST SELECT ONE UNIT)
- Provide Leadership for your Team
- Lead your Team
OPTIONAL UNITS (CANDIDATES MUST SELECT AT LEAST ONE UNIT)
- Ensure Health and Safety Requirements are Met in your Area of Responsibility
- Manage a Budget
- Manage the Environmental Impact of your Work
- Communicate Information and Knowledge
- Allocate and Monitor the Progress and Quality of Work in your Area of Responsibility
- Build and Manage Teams
- Evaluate and Solve Business Problems
- Promote Continuous Improvement
- Gather, Analyse and Interpret Customer Feedback
- Review the Quality of Customer Service
- Build and Maintain Effective Customer Relations
- Manage Customer Service Performance
- Reduce and Manage Conflict in your Team
- Support Individuals to Develop and Maintain their Performance
- Develop and Sustain Collaborative Relationships with Other Departments
- Manage People’s Performance at Work
- Lead Meetings to Achieve Objectives
- Develop your Knowledge. Skills and Competence
- Support Individuals’ Learning and Development
- Procure Products and/or Services
- Coach Individuals
