Ready to Return – Hospitality

£200.00

This package is suitable for those returning to work in the Hospitality industry after lockdown and furlough. It will help to increase confidence in the return to the workplace for the individual, focus on delivering great customer service which will give confidence to customers and ensure that food safety knowledge is up-to-date.

The log in details for the Food Safety in Catering Level 2 qualification will be emailed to candidates on booking. The Returning to Work With Confidence course will consist of a 1:1 initial session followed by a 3-hour group session held virtually over Microsoft Teams or Zoom and the SQA Award in Customer Service will be delivered virtually over 1 day or 2 half-day sessions.

Please contact us for further information or to book a place.

 

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Funding may be available - Contact us
 

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SQA AWARD IN CUSTOMER SERVICE: PRINCIPLES AND PRACTICES SCQF LEVEL 5

 

Guided Learning Hours

This course will be run over six hours. It can be delivered in one day or split over two half-day sessions.

Form of Assessment

Delegates will generate evidence which demonstrates they have achieved all Outcomes and Performance Criteria for the Unit. A mixture of written and oral evidence will be gathered contained within the Learner Support Pack. Role Play will also be used as an assessment instrument.

Syllabus

  • Who are our Customers?
  • Internal and External Customers
  • Creating a Positive First Impression
  • How do we Communicate?
  • Question Technique
  • Customer Needs and Expectations
  • Personal Skills and Qualities
  • Benefits of Positive Customer Service to your Organisation
  • Dealing Positively with Customer Feedback

online food safety level 2

 

Guided Learning Hours

Approximately 75 minutes are required for this course.

Form of Assessment

A short test concludes each module. A passmark of 75% for each module is required to successfully pass the course.

Syllabus

  • Food Safety Legislation
  • Hazards from Delivery to Service
  • Risk Control (Prevention of Contamination)
  • Pests, Premises and People

RETURNING TO WORK WITH CONFIDENCE

 

Guided Learning Hours

This course will be run over 4 hours. There will be an initial 1-hour 1:1 session followed by a 3-hour group session.

Form of Assessment

There is no formal assessment for the course.

Syllabus

1:1 Session

  • Return to Work Survey – Your Personal and Professional Feelings Towards the Return
  • Review of Return to Work Survey

Group Session

  • Concerns About Returning to Work
  • Planning for your Return – Practical and Emotional
  • Dealing with Stress and Anxiety on Returning to Work
  • Ways to Feel More Confident About Returning to Work
  • How to Voice your Concerns
  • Where to Get Help