The Professional Receptionist Course

£50.00

This qualification is designed principally for those who work as a receptionist in the customer service industry. It is also suitable for young people preparing for work experience and people with no previous employment history who would like to work in this industry.

This practical training will deliver instant impact and holders of the qualification will have the knowledge and skills to enable them to work as an effective receptionist in any environment.

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DG Training accepts ITA funding for many of THEIR COURSES AND TRAINING PACKAGES

What are Individual Training Accounts (ITAs)?

A Skills Development Scotland Individual Training Account (ITA) is money for you to put towards the costs of employability-focussed learning or training.

What can they be used for?

Eligible applicants could receive up to £200 towards a single training course. There are loads of course geared towards helping you get a job or progress in your career. Many of DG Training’s Courses and Training Packages are approved for ITA funding.

Who are They For?

You could be eligible for an ITA if you are:

  • Aged 16 or over
  • Living in Scotland
  • Currently in, or actively seeking work
  • Not undertaking training through the Employability Fund
  • Not undertaking a Foundation, Modern or Graduate Level Apprenticeship
  • Not participating in the Community Jobs Scotland programme
  • In receipt of an income of £22,000 per year or less, or are on certain benefits

How to apply for an ITA with DG Training

  1. Click on the link
  2. Browse through our approved courses and packages to find one that is right for you
  3. Click on the Apply for Funding button
  4. Complete the online application form
  5. We will contact you with further details

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Guided Learning Hours

A minimum of 3 guided learning hours are required for this course.

Form of Assessment

There is no formal examination for this course but candidate participation in the activities during the course is essential for certification. On successful completion of this course, candidates will receive an Professional Receptionist Certificate.

Syllabus

  • The Role of the Receptionist
  • Preparation
  • First Impressions Count
  • Communication
  • Telephone Skills
  • Selling Skills
  • Exceptional Customer Service
  • Dealing with Complaints