The Professional Receptionist Course

£50.00

This qualification is designed principally for those who work as a receptionist in the customer service industry. It is also suitable for young people preparing for work experience and people with no previous employment history who would like to work in this industry.

This practical training will deliver instant impact and holders of the qualification will have the knowledge and skills to enable them to work as an effective receptionist in any environment.

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Guided Learning Hours

A minimum of 3 guided learning hours are required for this course.

Form of Assessment

There is no formal examination for this course but candidate participation in the activities during the course is essential for certification. On successful completion of this course, candidates will receive an Professional Receptionist Certificate.

Syllabus

  • The Role of the Receptionist
  • Preparation
  • First Impressions Count
  • Communication
  • Telephone Skills
  • Selling Skills
  • Exceptional Customer Service
  • Dealing with Complaints