£35.00
Approved by CPD
In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach. In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It’s about setting achievable goals for the organisation and targets for individuals and teams.
Some occupations may be more susceptible to stress but it can affect anyone and can impact on health, ability to function effectively at work and at home and in relationships.
This course will cover an introduction to stress and why it’s a problem, some of the causes of stress and some ways to minimise the risk of stress.
Approximately 55 minutes are required for this course.
A short test concludes each module. A passmark of 70% for each module is required to successfully pass the course.
This qualification is aimed at 15 to 18-year olds to enhance communication skills and to demonstrate the importance of effective communication.
The SQA Scottish Certificate for Personal Licence Holders Refresher is designed for those who already hold a Scottish Personal Licence. All Personal Licence Holders must carry out this mandatory training within the 5-year period of issue of their Personal Licence. The qualification meets the requirements of the legislation Licensing (Scotland) Act 2005.
If your personal licence was issued on or before 1 September 2009 this is the course you need to complete before renewing your licence.
Scottish Government has now released the final document regarding requirements for training and the process for reapplying for your Personal Licence.
Key Dates
This qualification is aimed at front-line staff who wish to enhance their service skills, and as a result, deliver great service, more consistently, in their working environment.
“The course was resourced and delivered to a high standard.
The teaching was very interactive and the learners were obviously feeling comfortable with the teaching style and the pace and content of the learning.
Louise demonstrated a superb level of knowledge of the subject and delivered the learning well using an obviously vast knowledge of the industry and practices used within it and the skills to deliver the information well.
The presenter developed an excellent and effective rapport with the learners and her vast experience and knowledge of the subject area had a massively positive effect on their learning.”
R McG - SQA Qualification Verifier
