Highfield Level 2 Customer Service


Good customer service is good for business.

Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience.

Packed with engaging and interactive content this online customer service training will equip anyone working in a customer-facing role with the knowledge to deliver excellent customer care.

Learners will understand what is meant by, and how to deliver, good customer service in any organisation.

Funding may be available - Contact us

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Learner details

Guided Learning Hours

Approximately 1 – 2 hours are required for this course.

Form of Assessment

Learners are assessed at the end of the course by multiple-choice questions. Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.


  • Customer Service Principles
  • Customers’ Needs and Expectations
  • Behaviour and Interpersonal Skills
  • Responding to Problems or Complaints