Guided Learning Hours
Approximately 1 – 2 hours are required for this course.
Form of Assessment
Learners are assessed at the end of the course by multiple-choice questions. Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.
- Customer Service Principles
- Customers’ Needs and Expectations
- Behaviour and Interpersonal Skills
- Responding to Problems or Complaints