These practical training courses can be tailored to meet the needs and service style of the business, and will have instant impact giving the knowledge and skills required to deliver professional service in the workplace.
Customer Service and Hospitality Courses
With a wealth of experience in the Customer Service and Hospitality Industries our trainers are aware of the high standards expected by today’s customers and how properly trained staff can help businesses achieve these expectations.
Showing all 13 results
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Highfield Level 2 Award in Customer Service (RQF)
From: £95.00This qualification is appropriate to any learners working or preparing to work in a customer service role or where using a telephone is a part of their role. It is suitable for all industries where customer service is a requirement.
The qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
We run courses in Glasgow, Edinburgh and Dumfries or at other locations by arrangement.
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SQA Award in Customer Service: Principles and Practices SCQF Level 5
£95.00This qualification is appropriate to any delegate who wishes to understand the personal factors and skills required in making a positive first impression with customers and dealing with customer needs. (Delegates who have completed the World Host training course are well suited to undertake this Unit).
We run courses in Glasgow, Edinburgh and Dumfries or at other locations by arrangement.
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Bar Service Skills
£100.00This qualification is designed principally for all staff involved in the service of drinks in the hospitality industry. It is also suitable for young people preparing for work experience and people with no previous employment history who would like to work in this industry.
This practical training will deliver instant impact and holders of the qualification will have the knowledge and skills to enable them to work as an effective bar person in hospitality.
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Introduction To Food Service Skills
£75.00This qualification is designed principally for all staff involved in the service of food in the hospitality industry.
It is also suitable for young people preparing for work experience and people with no previous employment history who would like to work in this industry.
This practical training will deliver instant impact and holders of the qualification will have the knowledge and skills to enable them to work as an effective food server in hospitality.
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Housekeeping Skills for Managers
£100.00This qualification is designed principally for housekeeping supervisors and managers working in the hospitality industry.
This practical training will deliver instant impact and holders of the qualification will have the knowledge and skills to enable them to work as an effectively as manager or supervisor in a housekeeping department.
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Housekeeping Skills for Staff
£50.00This qualification is designed principally for housekeeping staff working in the hospitality industry. It is also suitable for young people preparing for work experience and people with no previous employment history who would like to work in this industry.
This practical training will deliver instant impact and holders of the qualification will have the knowledge and skills to enable them to work as an effective housekeeper in hospitality.
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Successful Selling Skills in Customer Service
£50.00This qualification is designed principally for those who work in the customer service industry with a responsibility to cross-sell and upsell. This course explains the fundamentals of selling, and delivers the engagement skills and conversation techniques that build selling confidence in service teams. The goal is to establish rapport and trust and make the sale as natural as it can be.
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Introduction to Event Management
£100.00This qualification is designed principally for those who work in sales and events within the hospitality, leisure and tourism industry. It is suitable for those who need to organise external events such as conferences, meetings and functions.
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The Professional Receptionist
£50.00This qualification is designed principally for those who work as a receptionist in the customer service industry. It is also suitable for young people preparing for work experience and people with no previous employment history who would like to work in this industry.
This practical training will deliver instant impact and holders of the qualification will have the knowledge and skills to enable them to work as an effective receptionist in any environment.
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Delivering Great Service
£80.00This qualification is aimed at front-line staff who wish to enhance their service skills, and as a result, deliver great service, more consistently, in their working environment.
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Eating Out
£80.00This qualification is aimed at young people who may have little or no experience of dining at a table or indeed in a restaurant, and to deliver life skills whether they may or may not choose a career in hospitality.
The programme was written as a direct result of a question posed by a young person participating on another training course, who when having lunch, asked what a napkin was and why we needed one.
Eating out is experiential learning and is delivered in three parts:
- Classroom-based learning
- A restaurant experience with the group and the trainer having lunch together
- A debrief of the restaurant experience
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Introduction To Customer Service Skills
£50.00This qualification is designed principally for all staff involved in the customer service industry, including young people preparing for work experience and people with no previous employment history.
This vocational training will deliver instant impact and holders of the qualification will have the knowledge and understanding of their expected behaviour as individuals in their customer service role, and be able to demonstrate the importance of effective customer service skills.
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Introduction To Communication Skills
£50.00This qualification is aimed at 15 to 18-year olds to enhance communication skills and to demonstrate the importance of effective communication.
