Business Skills Courses
We have over 20 online Business Skills courses including Social Media, Data Protection, Stress Management, Presentation Skills and many more.
All our Business Skills courses are approved by CPD.
Showing 1–12 of 35 results
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Anti-Bribery and Corruption
£35.00 Purchase CourseEndorsed by The Institute of Hospitality and CPD
The course content is aimed at employees at all levels of an organisation that may encounter bribery or corrupt working practices.
Acts of bribery and corrupt business practices are still an all to common part of business to business activity in the UK and Worldwide. Inducements can range from small ‘facilitation payments’ to gifts worth millions of pounds. They can come in many different forms and can sometimes be hard to track down.
This course examines some of the reasons why bribery and corruption occur as well as providing an overview of how common these practices are believed to be, before discussing how normal business activities, such as gifts, hospitality, sponsorship and donations, can be manipulated to become bribes. It goes on to cover the legislation that is in place both in the UK and Internationally and the severe penalties that can be brought against someone found to be acting a corrupt way. It also looks at the effects of bribery at a national level, including corruption in state-owned enterprises and governments, worldwide. Finally, on a more practical level, it will show you some of the ways management and employees can reduce the risk of bribery and corruption in their organisations, particularly through anti-bribery and anti-corruption policies.
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Anti-Harassment and Bullying
£35.00 Purchase CourseApproved by CPD
Your Company should be committed to providing a working environment free from harassment and bullying and ensuring all staff are treated, and treat others, with dignity and respect..
This course covers the commitments that will be laid out in your company’s anti-harassment and bullying policy. It then explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.
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Anti-Money Laundering
£35.00 Purchase CourseEndorsed by The Institute of Hospitality and CPD
This course is suitable for anyone working in an organisation that handles large amounts of money. It can also be used as an introduction to the subject for those working or planning to work in a regulated sector.
Money-Laundering is a major criminal problem, worldwide. This course starts by defining money-laundering and describing the ‘regulated sector’ as defined by the Proceeds of Crime Act. The course discusses a number of money-laundering offences, including tax evasion, theft, fraud, bribery and the financing of terrorism. You’ll learn about some of the ‘red flags’ which could indicate illegal activity, and the connections between money-laundering and certain financial institutions. You’ll see how the regulated sector combats money-laundering through compliance, due diligence, and record-keeping. Finally, the course examines the internal controls and monitoring used by companies to fight against money-laundering.
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Cyber Security
£35.00 Purchase CourseCPD Approval Pending
Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches.
This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences. First, the course will identify potential ‘cyber threat actors’ who initiate cybercrime, along with looking at the main motivations behind cyber-attacks on individuals and organisations.
On a more practical level, you’ll learn how to recognise and deal effectively with phishing attempts. The course will highlight the importance of keeping passwords secure and cover security for devices, such as smartphones, laptops, tablets or desktop computers. You’ll learn how to report a suspected cyber attack, and what to do if you genuinely make a mistake.
Finally, we’ll underline the importance of cooperation and show how working closely together helps overcome a wide range of cybersecurity issues.
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Developing a Workplace Mental Health Policy
£20.00 Purchase CourseThis course is aimed at employers and employees responsible for developing and following a workplace mental health policy.
When people have good mental health, they are more likely to fulfil their potential. That means they enjoy work and cope easily with work situations. They have a happy family life and good social relationships.
Organisations are required by law to promote and protect the mental well-being of their workforce. A comprehensive Mental Health Policy, along with easy-to-understand operating procedures, will incorporate mental health issues into established organisational thinking. It will make sure everyone knows how the organisation views and deals with workplace mental health.
This course covers the steps that organisations should consider when developing and implementing a comprehensive workplace Mental Health Policy.
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SQA PDA in Team Leadership and Management SCQF Level 7
More InformationThis qualification is appropriate to any delegate who is looking to move into their first formal team leadership role or those new to team leadership. It will provide opportunities to develop competency and knowledge in providing direction and motivation to achieve consistent team success.
This Professional Development Award has been designed as a short stand-alone award containing two units, which enables learners to develop or enhance their managerial skills and achieve certification in a relatively short period of time.
This PDA is jointly certificated by the Chartered Management Institute (CMI).
The cost of this course is dependant on the number of units chosen by the candidate.
Please contact us for further details.
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Developing Teamwork
£120.00 Purchase CourseApproved by CPD and ILM
Developing Teamwork is all about building stronger relationships within your team by getting to know each other better and creating the foundations for an exceptionally high performing group of people.
This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.
Candidates completing this course will receive an ILM Certificate.
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Leadership Skills
£120.00 Purchase CourseApproved by CPD and ILM
A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills.
This course will introduce you to some of the important techniques and theories that can help you to improve your leadership skills and be more effective in your role.
Candidates completing this course will receive an ILM Certificate.
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Conflict Resolution in the Workplace
£35.00 Purchase CourseEndorsed by The Institute of Hospitality and CPD
‘Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised’ .
Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable.
Conflict in workplaces is not only inevitable, it can actually be valuable. That is if it is handled correctly and focused on the right areas.
This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.
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Customer Service
£35.00 Purchase CourseApproved by CPD
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
But how is this done?
How do you ensure it’s consistent across your business?
What are the benefits of delivering great customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
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Data Protection in the Workplace
£35.00 Purchase CourseApproved by CPD
If you or your organisation handles personal information about individuals you have legal obligations to protect that information.
The benefits of good data safety are numerous and include, good business practice, the protection of people’s rights and the protection of your organisations reputation.
In recent years some companies and individuals have experienced serious legal consequences for data protection breaches and this highlights why it is so important to get it right.
Training should be a vital part of any company’s data protection policy.
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Developing Good Employee Relations
£35.00 Purchase CourseApproved by CPD
Effective businesses encourage the development of positive relationships between managers and employees, as well as amongst co-workers. Establishing and maintaining good work relationships is the key to a positive workplace, and it doesn’t have to take a lot of time.
This course will define employee relations and cover the many benefits good relations can bring to an organisation. It’ll explain how to build confidence in management, including sharing the company vision, building strong teams and the importance of employee feedback.
It’ll examine how a proactive HR presence benefits employee relations. Then look at employment contracts and the role of the Employee Handbook.
The course briefly discusses Performance Management including information on motivating employees and how best to show your appreciation of their contribution to the company.
Finally, it’ll show you how to deal effectively with complaints, discipline and how to combat negativity.
