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SQA Award in Customer Service: Principles and Practices SCQF Level 5
This qualification is appropriate to any delegate who wishes to understand the personal factors and skills required in making a positive first impression with customers and dealing with customer needs. (Delegates who have completed the World Host training course are well suited to undertake this Unit).
Please note the locations for the dates are as follows:
23rd March 2020: Easterbrook Hall, Dumfries
We run courses in Glasgow, Edinburgh and Dumfries or at other locations by arrangement.