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SQA Award in Customer Service: Principles and Practices SCQF Level 5
This qualification is appropriate to any delegate who wishes to understand the personal factors and skills required in making a positive first impression with customers and dealing with customer needs. (Delegates who have completed the World Host training course are well suited to undertake this Unit).
Depending on COVID-19 restrictions, this course will be held at a venue in Dumfries or remotely online. Please note the dates for this course are as follows:
28th January 2021
4th March 2021
29th April 2021
We run courses in Glasgow, Edinburgh and Dumfries or at other locations by arrangement.